Not satisfied with your order? Before opening a dispute in your Klarna portal, please contact us at info@carlsby.com.

Write DISPUTE in the subject line and explain the situation. We handle these inquiries with the highest priority and can often resolve your issue faster than if you file a complaint directly with Klarna!

In most cases, orders arrive within the expected delivery timeframe. However, in rare instances, delays may occur in the delivery process. If you would like a status update, please contact our customer service via email—remember to include your order number and use the same email address you used when placing the order.

Before opening a dispute in your Klarna portal, please write to info@carlsby.com with the subject line DISPUTE and explain the situation. We treat these inquiries with the highest priority and can often resolve the problem faster than through Klarna!

We don't believe you should pay too much for the products you want, so we strive to keep our prices fair and affordable.

The ordering process is divided into two phases:

• Processing Time: Your order is approved, quality-checked, and packed. All orders are sent to the fulfillment center for dispatch within 48 hours after they are placed.
• Delivery Time: This is the time it takes for your package to reach its final destination, typically between 8-16 business days.

If you have any questions about your order, our customer support team is ready to help!

Are you not satisfied with your order? Before opening a dispute in your Klarna portal, please contact us at info@carlsby.com with the subject line DISPUTE and a description of the problem.

We handle these inquiries with the highest priority and can often resolve your issue faster than through the Klarna portal!

You can track your package using your 4- or 5-digit order number (#xxxxx) and your email address.

The Track & Trace code shows no information—how is that possible?

Track & Trace information becomes available as soon as your package is handed over to the courier. Please be aware that delays can occur, which may cause the information to take a little longer to update on your order status.